Question 1

Why are there two different places to buy things?

Accepted Answer

Alps Creative Co. LLC utilizes two methods to deliver our services to our consumers. The first is located under the "Shop" tab on our website. The second is a link to our shop page on Helcim. Helcim is the platform that Alps Creative Co. LLC utilizes to accept payments securely.

If you are looking to purchase a product or service, you will be directed to our shop page on Helcim. If you are looking to download free resources and services, you can either use our "Shop" or our shop page on Helcim.

If you have any further questions, feel free to reach out via the contact form on our website.

Question 2

What payment methods do you accept?

Accepted Answer

Alps Creative Co. LLC is able to accept a variety of payment methods through Helcim, our online payment processor. Through Helcim, we are able to securely receive credit and debit card transactions as well as ACH, or direct transfer from your banking institution.

Question 3

Why isn't your shop integrated on your website?

Accepted Answer

Alps Creative Co. LLC is an organization that prides ourselves on transparency. The reason that our shop is not integrated on our website is due to the fact that this site is created via Wix. In light of the genocide that is happening in Gaza, Alps Creative Co. LLC has determined to not move forward with purchasing an ecommerce plan from Wix. After the year that we pre-paid for is up, Alps Creative Co. LLC will be moving our website to a platform that does not have ties to a country that is involved in genocide.

Question 4

How do I know my credit card information is secure?

Accepted Answer

Alps Creative Co. LLC has been certified as PCI-DSS compliant by Helcim as of March 6, 2024. PCI-DSS (Payment Card Industry Data Security Standard) is a set of standards designed to ensure that credit card information remains safe and is captured and transmitted in a secure way. In other words, it is a set of rules to reduce the risk of fraudsters, hackers and thieves from stealing sensitive credit card information.

If you have further questions about our information security policy, please see our policies page here. If you have further questions regarding Helcim and their security standards, please reach out to us.

Question 5

Why doesn't Alps Creative Co. LLC have PayPal?

Accepted Answer

Alps Creative Co. LLC has chosen not to enter into business with PayPal at this time due to the fact that they refuse to serve Palestinians living in Israeli-occupied West Bank and Gaza Strip. PayPal provides services to Israeli citizens in illegal settlements across the West Bank. We at Alps Creative Co. LLC believe that PayPal's business practices infringe upon the rights of Palestinians.

If Alps Creative Co. LLC were to enter into business with PayPal, a percentage of profits from our services and products would go to PayPal. We refuse to provide profits to companies that infringe upon people's rights.

Question 6

I submitted my order, but didn't pay for it?

Accepted Answer

The way that our store works is *unique* while we are in transition to building our new ecommerce platform. Once you submit your order form, you will receive an invoice for us where you are able to pay for your order.

The platform that we use to process payments is called Helcim (a Stripe alternative) and is completely secure.

If you have any further questions, please feel free to reach out!

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