Welcome to Alps Creative Co. LLC (hereinafter referred to as "Website," "Site," "We," "Our," "Us,"). As a company that prides ourselves on transparency, we want to be clear about our Refund and Exchange Policy.

1. ALL SALES ARE FINAL. NO REFUNDS.

   
   

We stand behind our products and services and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet and Email download, we generally offer no refunds. If the consumer (hereinafter referred to as "Consumer" or "You") are unhappy with your purchase, please reach out via the contact form on our website and we will get back to you as soon as possible.

Alps Creative Co. LLC holds the right to make exceptions at our discretion and will be on a case by case basis.

If the product you ordered was a physical good that was damaged in shipping, please reach out to us via the contact form on our website within 7 days of package delivery to alert us of the damage. We may ask for verification of damage which may include, but is not limited to, photos of the item and/or return of the damaged item. We will also require a receipt or proof of purchase. If you cannot find your receipt or proof of purchase, please reach out via the contact form on our website and we will get back to you as soon as possible.

2. Exchanges Allowed In Some Cases

If you are unhappy with your purchase which was made by Alps Creative Co. LLC and we deem you ineligible for a refund, we may offer to exchange your product with another of equal or lessor value at our discretion. If your product was made by an independent contractor/artist who is listing their product on Alps Creative Co. LLC, the independent contractor/artist holds the power to determine whether you are eligible for an exchange. If the dispute is not resolved between the consumer and the independent contractor/artist, Alps Creative Co. LLC holds the power to make a final determination.

If the consumer receives the wrong item, Alps Creative Co. LLC holds the power to determine if the consumer is eligible for an exchange. If the consumer selected the wrong item during purchase, Alps Creative Co. LLC holds the power to determine if the consumer is eligible for an exchange on a case by case basis.

3. Why are these policies in place?

Alps Creative Co. LLC is a queer owned small business, not a corporation. All Alps Creative Co. LLC employees, contractors, and artists are from marginalized communities and any returns or exchanges harm our ability to fulfill future orders. All products and services are hand-crafted by independent artists/contractors and the creation of each item takes time, energy, and financial resources (all of which we have a limited amount of).

We appreciate your understanding regarding these policies as they are put in place to protect both Alps Creative Co. LLC and the independent artists/contractors that we work with. As they say in the mystery shack, we put the "fun" in no refunds.

If you have any questions, comments, or concerns about the policy as laid out herein, please feel free to reach out to us via the contact form on our website. We hope you enjoy our products and services and wish you all the best.